Part-time (28.75 hours per week, predetermined roster)
Exceptional customer service delivery
Articulate financial terms clearly
Ask the right questions
CBA New Digital Businesses is seeking a Customer Banking Specialist for their Strathfield branch, responsible for delivering exceptional service to customers regarding their banking needs. The role requires a commitment to customer satisfaction, effective communication skills, and the ability to work in a fast-paced environment
Job Summary
As the Customer Banking Specialist, you will have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
You will support customers with enquiries, maintenance on accounts and process applications for credit products, and complete Financial Health Checks to assess customers’ financial needs.
You will provide options for the customer through education & demonstration of our in-branch technology and digital banking options, problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture.
Matching Summary
Match Score: 85
CBA New Digital Businesses is seeking a Customer Banking Specialist for their Strathfield branch, responsible for delivering exceptional service to customers regarding their banking needs. The role requires a commitment to customer satisfaction, effective communication skills, and the ability to work in a fast-paced environment.
Skills & Requirements
Must-have
Exceptional customer service delivery
Articulate financial terms clearly
Ask the right questions
Act with integrity
Customer at the centre
Work in a busy retail environment
Nice-to-have
Korean language skills
Interest in financial wellbeing
Building a career with CommBank
Key Requirements
Proven experience in Financial Services, Retail or Hospitality