Claims Analyst Ii

American International Group, Inc. (AIG)

Macau, MO
**
Auto claims adjustment experience
Policy interpretation and application analysis
Complex claim investigation techniques
** The Claims Analyst II position at American International Group, Inc. (AIG) in Macau involves investigating, evaluating, negotiating, and settling complex claims, focusing on customer service and cost-effective resolution. AIG seeks candidates with experience in claims adjustment, strong communication skills, and the ability to manage multiple tasks in a fast-paced environment. **

Job Summary

  • The primary purpose of the job is to investigate, evaluate, negotiate and settle the most complex of the AIG Complex Claims cases by collecting and analyzing data according to policy application and/or contract provisions.
  • AIG offers a comprehensive Total Rewards Program focused on health, wellbeing, financial security, and professional development to support employees and their families.
  • The role requires handling a monthly average of 200 new claims while ensuring timely closure results through effective documentation review and stakeholder communication.

Matching Summary

Match Score: 75

** The Claims Analyst II position at American International Group, Inc. (AIG) in Macau involves investigating, evaluating, negotiating, and settling complex claims, focusing on customer service and cost-effective resolution. AIG seeks candidates with experience in claims adjustment, strong communication skills, and the ability to manage multiple tasks in a fast-paced environment. **

Skills & Requirements

Must-have

  • Auto claims adjustment experience
  • Policy interpretation and application analysis
  • Complex claim investigation techniques
  • Subrogation opportunity identification
  • Fraud potential detection and referral
  • Vendor and litigation management

Nice-to-have

  • Continuous improvement mindset
  • Effective communication with difficult customers
  • Quality Assurance review participation
  • Global best practice adherence
  • In-person collaboration capability

Key Requirements

  • Experience in cruise adjustment claims
  • Acquiring adjuster licenses if required by jurisdiction
  • Proficiency in Desk Management and phone etiquette
  • Basic knowledge of legal and regulatory requirements
  • Ability to prioritize and multi-task effectively

Work Rights

Not specified

Tailored Resume

Cover Letter