Senior Quality Customer Support Specialist - The Toro Company

The Toro Company

Bloomington, MN, United States
Base: $90k - $97,700; bonus/equity: not specified;...
On-site (5 days a week)
On-site customer support
Quality issue resolution
Capa process management
The Toro Company is seeking a Senior Quality Customer Support Specialist to provide on-site support in Bloomington, MN, focusing on customer satisfaction and product quality. The ideal candidate will have significant experience in customer service and quality assurance while possessing strong technical and communication skills

Job Summary

  • The Customer Support Specialist provides on-site support at The Toro Company customer location regarding product quality issues, acting as a vital liaison between the customer and the company.
  • Key responsibilities include issuing CAPA, coordinating containment activities, conducting investigations, sharing corrective actions, and analyzing quality performance data.
  • The role requires a combination of technical proficiency, strong communication skills, and a customer-centric approach, with opportunities for travel and involvement in new product launches.

Matching Summary

Match Score: 85

The Toro Company is seeking a Senior Quality Customer Support Specialist to provide on-site support in Bloomington, MN, focusing on customer satisfaction and product quality. The ideal candidate will have significant experience in customer service and quality assurance while possessing strong technical and communication skills.

Salary

Base: $90K - $97,700; Bonus/Equity: Not specified; Benefits: Competitive salary, medical/dental/vision plan, 401k, onsite cafe, fitness facility, volunteer time off, summer hours

Skills & Requirements

Must-have

  • On-site customer support
  • Quality issue resolution
  • CAPA process management
  • Customer communication
  • Product quality investigation
  • Data analysis
  • Customer training

Nice-to-have

  • Customer relationship building
  • Promote company culture
  • Best practice documentation

Key Requirements

  • High School Diploma or GED
  • 4-5+ years experience
  • Customer service experience
  • Field technical support experience
  • Quality assurance experience
  • Quality engineering experience
  • Operations experience
  • Supply chain experience
  • Technical design experience
  • MS Office proficiency

Work Rights

Legally authorized to work in the United States

Tailored Resume

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