Montclair Acura is seeking an experienced Service Advisor to join their team in Verona, NJ. The role involves serving as a liaison between customers and technicians while providing exemplary customer service and handling various service-related tasks
Job Summary
Serve as the communicator and liaison between the customer and technician, ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
Keeping customer informed of service specials, completion times and service expenses.
Matching Summary
Match Score: 85
Montclair Acura is seeking an experienced Service Advisor to join their team in Verona, NJ. The role involves serving as a liaison between customers and technicians while providing exemplary customer service and handling various service-related tasks.
Salary
$64,000.00-$161,000.00
Skills & Requirements
Must-have
Customer communication and liaison
Develop service estimates
Prepare repair orders
Administer manufacturer warranty
Nice-to-have
Team player focused on customer service
Basic mechanical understanding
Key Requirements
Previous Service Advisor experience preferred
Prior experience as an automotive technician a plus