You will help build and develop a new five star Ecolab Service Experience by supporting field staff and customers through proactive outreach and technical troubleshooting
Job Summary
You will help build and develop a new five star Ecolab Service Experience by supporting field staff and customers through proactive outreach and technical troubleshooting.
The role offers the freedom and responsibility of a start-up environment backed by a Fortune 500 company, with opportunities for personal development and team collaboration.
You will be part of a multinational team based in Leiden, working closely with colleagues to ensure customer needs are met and service efficiency is maximized.
Matching Summary
You will help build and develop a new five star Ecolab Service Experience by supporting field staff and customers through proactive outreach and technical troubleshooting.
Skills & Requirements
Must-have
virtual technical support
customer relationship management
troubleshooting common technical issues
multilingual communication
collaborative team environment
Nice-to-have
experience in hospitality frontline roles
self-reflective ability
cultural awareness
start-up mindset
knowledge of ERP systems
Key Requirements
fluent in English, German, and one other language
frontline hospitality experience
reside within traveling distance of Leiden, The Netherlands
ability to be present at the office during early stages