Senior Product Manager – Disputes (fixed Term)

Clarendonhillsbank

Not specified; likely hybrid or flexible based on the nature of the role.
End-to-end disputes journey
Customer fairness, risk, operational efficiency
Continuous discovery and delivery
Clarendon Hills Bank is seeking a Senior Product Manager for a fixed-term role focused on enhancing the customer experience in high-stress situations related to disputes, such as unauthorized transactions. The ideal candidate will lead cross-functional teams to deliver effective dispute resolutions while using data and AI to create better customer outcomes

Job Summary

  • You are motivated by improving customer experience in high‑stress situations, such as unrecognised transactions or payments that go wrong.
  • As a Senior Product Manager, you will play a key role in shaping and scaling improvements across the Disputes journey, from complaint/lodgement through to investigation, decisioning, customer communication and resolution, ensuring outcomes are fast, clear and defensible.
  • Your development Our team is committed to supporting your development.

Matching Summary

Match Score: 85

Clarendon Hills Bank is seeking a Senior Product Manager for a fixed-term role focused on enhancing the customer experience in high-stress situations related to disputes, such as unauthorized transactions. The ideal candidate will lead cross-functional teams to deliver effective dispute resolutions while using data and AI to create better customer outcomes.

Skills & Requirements

Must-have

  • end-to-end Disputes journey
  • customer fairness, risk, operational efficiency
  • continuous discovery and delivery
  • problem-first prioritisation
  • evidence-led iteration
  • cross-functional squad leadership

Nice-to-have

  • improving customer experience in high-stress situations
  • building faster, clearer experiences
  • using data and responsible AI
  • product craft in a complex domain

Key Requirements

  • Advanced experience in product discovery, experimentation, Lean/Agile
  • Advanced strategic mindset
  • Advanced stakeholder management and influencing skills
  • Strong analytical mindset
  • Technical fluency
  • Risk mindset and understanding of operational and compliance risk management

Work Rights

Not specified

Tailored Resume

Cover Letter