Desktop Support Technician

University of Arkansas, Fayetteville

Fayetteville, AR, US
Base: $43,923; bonus/equity: not specified; benefi...
Fully remote
Windows and mac operating systems support
It service ticket resolution
Hardware and software installation
The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users

Job Summary

  • The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.
  • The University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance with benefits including health, dental, life and disability insurance, tuition waivers, holidays, leave accrual, and retirement programs.
  • The University of Arkansas is committed to providing a safe campus community and conducts background checks including criminal and sex offender registry checks for applicants.

Matching Summary

The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.

Salary

Base: $43,923; Bonus/Equity: Not specified; Benefits: Health, dental, life and disability insurance, tuition waivers, holidays, leave accrual, retirement programs

Skills & Requirements

Must-have

  • Windows and Mac operating systems support
  • IT service ticket resolution
  • Hardware and software installation
  • IT hardware inventory management
  • Customer service skills
  • Endpoint management software experience

Nice-to-have

  • Networking essentials knowledge
  • Audio/video systems troubleshooting
  • Remote software and hardware support
  • Strong communication skills
  • Ability to analyze system problems

Key Requirements

  • Bachelor’s degree or technical training
  • Minimum two years computer support experience
  • Five years experience with technical training alternative
  • Proof of legal authority to work in the United States

Work Rights

Must have legal authority to work in the United States

Tailored Resume

Cover Letter