Quality Assurance Trainer, Training and Quality Control

Amazon

Pasay City, Philippines
On-site
Design instructor-led training programs
Conduct quality audits per cycle
Analyze audit data for performance gaps
This dual role transforms performance through strategic training design and data-driven quality insights

Job Summary

  • This dual role transforms performance through strategic training design and data-driven quality insights.
  • You will analyze audit data to identify skill gaps and design targeted interventions such as refresher training or coaching guides.
  • The position requires presenting clear recommendations to stakeholders while supporting the exploration of AI-assisted auditing tools.

Matching Summary

This dual role transforms performance through strategic training design and data-driven quality insights.

Skills & Requirements

Must-have

  • Design instructor-led training programs
  • Conduct quality audits per cycle
  • Analyze audit data for performance gaps
  • Track metrics like FCR and NRR
  • Present findings to stakeholders

Nice-to-have

  • Experience with AI-assisted auditing tools
  • Agile cross-functional collaboration skills
  • Ability to handle peak period support

Key Requirements

  • Experience in training delivery and quality auditing
  • Proficiency in analyzing performance metrics
  • Strong communication and presentation skills

Work Rights

Not specified

Tailored Resume

Cover Letter