Office 365/collaboration Speciallist - Enterprise Voice

Kyndryl

Bangalore, India
On-site
Microsoft 365 administration
Enterprise voice skills
Teams phone concepts
Provide technical support to customers, Kyndryl Account Teams, and Internal Delivery Teams

Job Summary

  • Provide technical support to customers, Kyndryl Account Teams, and Internal Delivery Teams.
  • Lead the resolution of major incidents in customer collaboration environments, ensuring timely resolution.
  • Conduct periodic analysis and assessments to identify areas for improvement and propose corrective measures, implementing solutions as necessary.

Matching Summary

Provide technical support to customers, Kyndryl Account Teams, and Internal Delivery Teams.

Skills & Requirements

Must-have

  • Microsoft 365 administration
  • Enterprise Voice skills
  • Teams Phone concepts
  • Joiner/Mover/Leaver scenarios
  • Technical escalation point
  • Customer IT environment assessment

Nice-to-have

  • Technical leadership skills
  • Customer relationship management
  • Process improvement experience
  • Scripting and migration capabilities
  • Troubleshooting skills

Key Requirements

  • 2+ years of Hands-on experience
  • Microsoft Server, Cloud, AD, EntraID, M365
  • Microsoft Teams with Enterprise Voice
  • Microsoft Teams Phone concepts
  • Microsoft 365 Certified: Teams Administrator Associate (MS-700)
  • Microsoft Teams Voice Engineer certification (MS-720)

Work Rights

Not specified

Tailored Resume

Cover Letter