The job posting is for a Service Manager position at Mettler Toledo in Changzhou, Jiangsu, China. The role involves maintaining customer relationships, optimizing service processes, and achieving sales targets within a full-time, on-site capacity
Job Summary
Responsible for customer service maintenance and coordination, deepening customer relationships, proactively identifying opportunities, optimizing processes, and striving to exceed sales targets.
Handles customer service requests such as repairs and consultations, tracks service orders, and ensures timely closure to improve customer satisfaction.
Collaborates with sales teams by providing customer information and service records, and supports customer interactions through various channels.
Matching Summary
Match Score: 85
The job posting is for a Service Manager position at Mettler Toledo in Changzhou, Jiangsu, China. The role involves maintaining customer relationships, optimizing service processes, and achieving sales targets within a full-time, on-site capacity.
Skills & Requirements
Must-have
customer service maintenance
service request handling
sales target achievement
customer relationship management
service delivery optimization
Nice-to-have
empathy and service awareness
business insight and analysis
self-driven and adaptable
communication and learning skills
Key Requirements
Bachelor's degree or above
3+ years of sales/consulting/customer service experience