Software Customer Service Manager

MOTOROLA SOLUTIONS

Base: $90,000 - $100,000 usd; bonus/equity: incent...
Fully remote
Vesta or command center software experience
Mobile video deployment engineering
Cloud deployment and api technologies
Motorola Solutions is seeking a Software Customer Service Manager to enhance customer engagement and support related to their software and technical solutions. The role involves coordinating with various teams, managing service agreements, and ensuring customer satisfaction while leveraging knowledge of Motorola's software products

Job Summary

  • The role involves executing service agreements, deploying field resources, and reducing time to resolution for customer engagements.
  • Candidates must possess a strong understanding of Motorola Software, Video products, API technologies, and Cloud Deployment.
  • Benefits include medical, dental, vision, 401K with company match, incentive bonus plans, and generous paid time off.

Matching Summary

Match Score: 85

Motorola Solutions is seeking a Software Customer Service Manager to enhance customer engagement and support related to their software and technical solutions. The role involves coordinating with various teams, managing service agreements, and ensuring customer satisfaction while leveraging knowledge of Motorola's software products.

Salary

Base: $90,000 - $100,000 USD; Bonus/Equity: Incentive Bonus Plans included; Benefits: Medical, Dental, Vision, 401K Match

Skills & Requirements

Must-have

  • Vesta or Command Center Software experience
  • Mobile Video Deployment engineering
  • Cloud deployment and API technologies
  • System integration and software architecture
  • Technical escalation management

Nice-to-have

  • Sales or presales background preferred
  • CMSO or Managed Support Services experience
  • Trusted technical advisor relationship building
  • Collaboration with global cross-functional teams

Key Requirements

  • Bachelor's degree in Business, IT, Management, Marketing, or Sales
  • 4+ years experience in Vesta or Command Center Software
  • 5+ years in Mobile Video Deployment or CMSO
  • Legal authorization to work in the U.S. indefinitely

Work Rights

Must have legal authorization to work indefinitely

Tailored Resume

Cover Letter