Qgenda is seeking a Technical Engineer to join their Customer Experience team in Atlanta, where the focus is on providing exceptional support to healthcare organizations using their software platform. The ideal candidate should have strong communication skills and a bachelor's degree, with a preference for those with technical support experience
Job Summary
As a QGenda Technical Engineer I, you will deliver exceptional reactive support for QGenda customers by providing accurate, timely solutions to technical issues.
This role builds the foundation for technical mastery and customer excellence within the QGenda Technical Engineering team.
We offer a comprehensive total rewards package to support our full-time employees and their family’s day-to-day needs, well-being and major life events.
Matching Summary
Match Score: 80
Qgenda is seeking a Technical Engineer to join their Customer Experience team in Atlanta, where the focus is on providing exceptional support to healthcare organizations using their software platform. The ideal candidate should have strong communication skills and a bachelor's degree, with a preference for those with technical support experience.
Skills & Requirements
Must-have
Technical QGenda product knowledge
Troubleshooting technical issues
Customer environment configuration
Meeting Service Level Objectives
Handling Concierge phone support
Nice-to-have
Computer programming skills
Previous technical support experience
Mentoring and training team members
Collaboration with cross-functional teams
Key Requirements
Bachelor’s degree required
Authorized to work in the United States
Work Rights
Must be authorized to work for any employer in the US