The Customer Success Manager ensures customers realize maximum value from Elsevier's product portfolio by driving adoption, engagement, retention, and measurable outcomes
Job Summary
The Customer Success Manager ensures customers realize maximum value from Elsevier's product portfolio by driving adoption, engagement, retention, and measurable outcomes.
Elsevier promotes a healthy work/life balance with wellbeing initiatives, flexible working hours, and support for both short-term and long-term personal and career goals.
The company fosters an inclusive, agile, collaborative, innovative, and fun work environment where employees grow alongside passionate and diverse colleagues.
Matching Summary
The Customer Success Manager ensures customers realize maximum value from Elsevier's product portfolio by driving adoption, engagement, retention, and measurable outcomes.
Skills & Requirements
Must-have
Customer Success in SaaS or B2B environment
English and Japanese business proficiency
Subscription lifecycle knowledge
CRM and CS tool management
Stakeholder communication and influence
Data-driven customer insights
Nice-to-have
Organizational skills and proactivity
Work-life balance focus
Inclusive and collaborative culture
Flexible working hours
Wellbeing and parental support programs
Key Requirements
Business level English and Japanese
Experience in Customer Success or Account Management