Customer Experience & Retail Marketing Manager – Qld

CHARTER HALL HOLDINGS PTY LIMITED

Queensland, Australia
Not specified; short + long-term incentives availa...
Flexible working environment
Customer experience strategy development
Retail precinct marketing planning
Event and activation management
Charter Hall Holdings is seeking a Customer Experience & Retail Marketing Manager for their Queensland operations. The role focuses on enhancing customer engagement strategies, managing community interactions, and executing marketing initiatives for retail precincts, all within a flexible and inclusive workplace environment

Job Summary

  • This role is responsible for developing the holistic customer and community engagement strategy including social sustainability and cultural experiences.
  • The position involves driving consistent and exceptional customer experiences while supporting the asset leasing marketing strategy for retail precincts.
  • Employees are invested in the business as shareholders and enjoy benefits including study leave, well-being programs, and family support.

Matching Summary

Match Score: 85

Charter Hall Holdings is seeking a Customer Experience & Retail Marketing Manager for their Queensland operations. The role focuses on enhancing customer engagement strategies, managing community interactions, and executing marketing initiatives for retail precincts, all within a flexible and inclusive workplace environment.

Salary

Not specified; Short and long-term incentives available; Employee securities and discount memberships provided

Skills & Requirements

Must-have

  • Customer experience strategy development
  • Retail precinct marketing planning
  • Event and activation management
  • Workplace app content management
  • Stakeholder relationship management

Nice-to-have

  • Passion for inclusive workplace culture
  • Experience with ESG reporting
  • Creative agency management skills
  • Tenant research program support
  • Competitor analysis capabilities

Key Requirements

  • Experience in customer experience strategy
  • Background in retail marketing or real estate
  • Ability to manage external event providers

Work Rights

Not specified

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