Sr. Associate Technical Support Engineer

Workday

Not specified; not specified; not specified
Not specified (potentially flexible based on role requirements).
Bachelor's degree in computer science or related field
2+ years technical support experience
1+ years xml json csv validation experience
Workday is seeking a Sr. Associate Technical Support Engineer to join their Paradox Customer Support team, focusing on delivering exceptional customer service and technical solutions. The ideal candidate will have a background in technical support, experience with APIs and SQL, and a passion for innovation and collaboration

Job Summary

  • The role involves troubleshooting complex account configurations, APIs, and databases to resolve critical customer issues efficiently.
  • Workday Paradox is a leading AI platform for managing recruitment that offers flexible schedules and a culture rooted in integrity and empathy.
  • Candidates must be able to write and execute SQL queries for data investigation and perform mass updates via Public API.

Matching Summary

Match Score: 85

Workday is seeking a Sr. Associate Technical Support Engineer to join their Paradox Customer Support team, focusing on delivering exceptional customer service and technical solutions. The ideal candidate will have a background in technical support, experience with APIs and SQL, and a passion for innovation and collaboration.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Bachelor's degree in Computer Science or related field
  • 2+ years technical support experience
  • 1+ years XML JSON CSV validation experience
  • Proficiency in complex SQL queries
  • Experience with JIRA and Visual Studio Code
  • Knowledge of RESTful API calls via Postman

Nice-to-have

  • Skilled in JPath and JMESPath for integrations
  • Familiarity with AWS Athena and S3 services
  • Experience with Datadog monitoring tools
  • Knowledge of AI troubleshooting and LLM observability
  • Strong asynchronous communication skills
  • Ability to work regional shift patterns

Key Requirements

  • Bachelor's degree in Computer Science, IT, or related field
  • 2+ years in technical support or similar role
  • 1+ years validating XML, JSON, and CSV formats
  • 1+ years experience with JIRA, Microsoft Office, and VS Code

Work Rights

Not specified

Tailored Resume

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