Customer Success Manager - Financial Software

Workday

London, United Kingdom
3-5+ years customer facing services role
Corporate financial accounting experience
Issue resolution and escalation management
The team acts as advisors and facilitators to customers, partnering with Services and Product management to help clients achieve maximum value

Job Summary

  • The team acts as advisors and facilitators to customers, partnering with Services and Product management to help clients achieve maximum value.
  • Customer Success Managers serve as the liaison between Professional Services and Production teams to oversee enterprise-level support activities.
  • The role involves developing success plans that outline critical success factors, metrics, and recommendations for designated customers.

Matching Summary

The team acts as advisors and facilitators to customers, partnering with Services and Product management to help clients achieve maximum value.

Skills & Requirements

Must-have

  • 3-5+ years customer facing services role
  • Corporate Financial accounting experience
  • Issue resolution and escalation management
  • Executive level communication skills

Nice-to-have

  • Project management experience with Workday HCM
  • Workday Payroll or Financials domain expertise
  • Complex software or SaaS environment experience
  • Account management adoption planning experience

Key Requirements

  • Bachelor degree or equivalent work experience
  • London based only
  • 3-5+ years in customer facing services role

Work Rights

Not specified

Tailored Resume

Cover Letter