Associate Director Apac - Business Process Governance & Adoption - Global Crm Transformation

Johnson & Johnson

Tokyo, Japan
**
Significant crm experience
Business process design and governance
Change management and adoption leadership
** Johnson & Johnson is seeking an Associate Director for Business Process Governance & Adoption within its CRM Transformation team, focusing on enhancing commercial and medical capabilities in the Asia Pacific region. The ideal candidate will have significant CRM experience, with a strong emphasis on business process design and change management. **

Job Summary

  • This role plays a critical part in strengthening commercial and medical capabilities by shaping clear business processes and driving CRM platform adoption across the Asia Pacific region.
  • Candidates will be responsible for designing end-to-end business processes, establishing governance standards, and acting as the primary link between business teams and technology partners.
  • The position requires leading change and adoption approaches for CRM rollouts while partnering with compliance and data teams to ensure regulatory expectations are met.

Matching Summary

Match Score: 75

** Johnson & Johnson is seeking an Associate Director for Business Process Governance & Adoption within its CRM Transformation team, focusing on enhancing commercial and medical capabilities in the Asia Pacific region. The ideal candidate will have significant CRM experience, with a strong emphasis on business process design and change management. **

Skills & Requirements

Must-have

  • Significant CRM experience
  • Business process design and governance
  • Change management and adoption leadership
  • Cross-country matrixed organization experience
  • User-centered analytical problem solving

Nice-to-have

  • Strong influence on senior partners
  • Comfort working with technology teams
  • Proficient English communication skills
  • Benchmarking and efficiency analysis
  • Marketing integration and market savvy

Key Requirements

  • Significant experience in CRM transformations
  • Background in business process design or system implementation
  • Experience working across multiple countries in a matrixed organization

Work Rights

Not specified

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