This role is responsible for maximizing the value, quality, and usability of customer data across commercial systems with a specific focus on Salesforce.com
Job Summary
This role is responsible for maximizing the value, quality, and usability of customer data across commercial systems with a specific focus on Salesforce.com.
The position drives automation, integration, and innovation initiatives to improve efficiency, scalability, and the overall user experience across Lonza's global commercial systems.
Candidates must possess 5–10 years of extensive experience working with CRM systems and demonstrate strong analytical capabilities to deliver actionable business insights.
Matching Summary
This role is responsible for maximizing the value, quality, and usability of customer data across commercial systems with a specific focus on Salesforce.com.
Skills & Requirements
Must-have
Salesforce.com CRM expertise
Data governance and cleansing
Power BI or Tableau reporting
Python programming proficiency
SQL database knowledge
System integration management
Nice-to-have
AI-driven solution application
ITIL process knowledge
MS SharePoint experience
CPQ platform familiarity
Digital learning content creation
Cross-functional stakeholder collaboration
Key Requirements
Bachelor's degree in Economics, Data Science, IT, or Analytics
5–10 years of experience with Salesforce.com/CRM systems