Customer Resolutions Agent

Domestic & General

Remote, United States
Base: $22.00 ph; bonus/equity: not specified; bene...
Fully remote
Prior experience in customer resolutions or complaints handling
Strong proven complaints handling experience
Excellent communication skills
Domestic & General is seeking a Customer Resolutions Agent to provide exceptional service to customers facing repair and warranty issues. This fully remote position requires strong complaint handling skills, decision-making confidence, and a passion for customer satisfaction, all while adhering to service level agreements. Successful candidates will join a dynamic company culture focused on transformation and growth

Job Summary

  • This role is vital in maintaining and exceeding established service SLAs for warranty support while ensuring customer satisfaction.
  • The agent is responsible for working closely with customers to provide resolutions including case management, complaints, service repairs, and claims.
  • Domestic & General offers a creative, fast-moving culture where customers are at the heart of everything they do during a period of transformational change.

Matching Summary

Match Score: 85

Domestic & General is seeking a Customer Resolutions Agent to provide exceptional service to customers facing repair and warranty issues. This fully remote position requires strong complaint handling skills, decision-making confidence, and a passion for customer satisfaction, all while adhering to service level agreements. Successful candidates will join a dynamic company culture focused on transformation and growth.

Salary

Base: $22.00 per hour; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Prior experience in customer resolutions or complaints handling
  • Strong proven complaints handling experience
  • Excellent communication skills
  • High attention to detail and accuracy
  • Strong Microsoft Office experience with Word Excel and Powerpoint

Nice-to-have

  • Confidence in decision-making under pressure
  • Ability to work autonomously
  • Passion for delivering first-class customer service
  • Enthusiasm for fast-paced environment
  • Natural ability to build strong rapport

Key Requirements

  • Prior experience in customer resolutions or complaints handling
  • Strong Microsoft Office experience
  • Successful completion of credit and criminal record checks

Work Rights

Not specified

Tailored Resume

Cover Letter