Assistant Guest Experience Manager

HSH Management Services Ltd

Istanbul, Turkey
On-site
Guest arrival and departure experience
Personalized guest experiences
Service recovery
Responsible for the efficient and smooth operations of the arrival and departure experiences, ensuring impeccable service to hotel guests, with a focus on the guests, a heartfelt welcome and personalised experiences

Job Summary

  • Responsible for the efficient and smooth operations of the arrival and departure experiences, ensuring impeccable service to hotel guests, with a focus on the guests, a heartfelt welcome and personalised experiences.
  • Develop, motivate, supervise, and coach the Guest Experience Executives in maintaining a culture in compliance with mission, vision, values, and HSH core principles.
  • The Peninsula Hotels espouses luxury service, dedication to our customers, and commitment to our employees.

Matching Summary

Responsible for the efficient and smooth operations of the arrival and departure experiences, ensuring impeccable service to hotel guests, with a focus on the guests, a heartfelt welcome and personalised experiences.

Skills & Requirements

Must-have

  • Guest arrival and departure experience
  • Personalized guest experiences
  • Service recovery
  • Guest feedback management
  • Fluent English and Turkish communication

Nice-to-have

  • Luxury service dedication
  • Commitment to employees
  • Expertise in a third language

Key Requirements

  • Minimum 3-years' experience in a similar role
  • Front Office in a Luxury Hotel environment
  • Highly committed, passionate, and able to work in different shifts
  • Excellent analytical ability and decision-making skills
  • Fluent in English and Turkish communication proficiency

Work Rights

Not specified

Tailored Resume

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