Analyst Technical Support

Academy Sports + Outdoors

**
3+ years systems support experience
Windows operating systems expertise
Servicenow ticketing system usage
** Academy Sports + Outdoors is seeking a Technical Support Analyst to provide remote support for hardware and software issues, emphasizing a culture of teamwork and customer service. The ideal candidate should possess strong analytical and communication skills, with at least three years of relevant experience and familiarity with Windows operating systems. **

Job Summary

  • The company is a passionate, purpose-driven team committed to creating opportunities for growth and supporting every Team Member's journey.
  • This role involves providing first and second-level technical support for stores 24 hours a day, 7 days a week, including troubleshooting Windows, iOS, and Android hardware.
  • Candidates must have extensive hands-on experience with incident management and request fulfillment using enterprise-level ticketing systems like ServiceNow.

Matching Summary

Match Score: 75

** Academy Sports + Outdoors is seeking a Technical Support Analyst to provide remote support for hardware and software issues, emphasizing a culture of teamwork and customer service. The ideal candidate should possess strong analytical and communication skills, with at least three years of relevant experience and familiarity with Windows operating systems. **

Skills & Requirements

Must-have

  • 3+ years systems support experience
  • Windows operating systems expertise
  • ServiceNow ticketing system usage
  • Remote user assistance skills
  • Hardware troubleshooting capabilities

Nice-to-have

  • Strong problem-solving abilities
  • Creative resolution skills
  • Ability to work independently
  • Process improvement mindset
  • Fast-paced environment adaptability

Key Requirements

  • High school diploma required
  • Bachelor's degree preferred
  • MCSA, CCENT, A+, Network+, or MSDST certification preferred
  • ITIL/ITSM training preferred
  • 3+ years prior systems support experience

Work Rights

Not specified

Tailored Resume

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