Base: $57,100 - $80,600 cad; bonus/equity: not spe...
Hybrid
Customer service transactions
Product and service advice
Team leadership and mentorship
TD Bank is seeking a Manager, Customer Experience Trainee for their Lacombe, Alberta location. The role involves mentoring a team to enhance customer interactions while ensuring operational excellence and compliance
Job Summary
At TD Canada Trust, we are the frontline of TD Bank, striving to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions.
In this role, you would mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives.
This opportunity includes a mobility clause that requires a candidate to be mobile within Lacombe or Red Deer.
Matching Summary
Match Score: 85
TD Bank is seeking a Manager, Customer Experience Trainee for their Lacombe, Alberta location. The role involves mentoring a team to enhance customer interactions while ensuring operational excellence and compliance.
Salary
Base: $57,100 - $80,600 CAD; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Customer service transactions
Product and service advice
Team leadership and mentorship
Operational issue resolution
Performance feedback and management
Nice-to-have
Connect with people
Dynamic leadership
Meaningful customer experiences
Positive attitude
Emerging industry trends
Key Requirements
Undergraduate degree and/or over 3 years of relevant work experience
Proficiency in MS Office and internet applications
Strong organizational, planning and time management skills