Senior Ai Automation Engineer, Cs Ops - Moveworks

Moveworks

Mountain View, United States
**
Build ai automation foundation
Develop ai-powered tools
Transform cs operations with ai
** Moveworks is seeking a Senior AI Automation Engineer to enhance its Customer Success Operations by building automation systems that support a significant increase in customer volume without proportional headcount growth. The role involves hands-on engineering, solution architecture, and cross-functional collaboration to optimize customer-facing operations using AI technologies. **

Job Summary

  • You will build the automation foundation that scales our CS organization to support 2–3x the number of Moveworks customers over the next 12 months—without scaling headcount linearly.
  • You’ll work across both internal and customer-facing automations, using AI tools to build and deploy custom solutions that increase customer value while making our CS team significantly more efficient.
  • By eliminating manual workflows around account research, insight delivery, and operational tasks, you free CS and PS to focus on building solutions with customers and driving adoption to help increase the value our customers realize from our products.

Matching Summary

Match Score: 75

** Moveworks is seeking a Senior AI Automation Engineer to enhance its Customer Success Operations by building automation systems that support a significant increase in customer volume without proportional headcount growth. The role involves hands-on engineering, solution architecture, and cross-functional collaboration to optimize customer-facing operations using AI technologies. **

Skills & Requirements

Must-have

  • Build AI Automation Foundation
  • Develop AI-powered tools
  • Transform CS Operations with AI
  • Customer-facing automation delivery
  • Ship Production Systems
  • Python, JavaScript, SQL programming

Nice-to-have

  • Customer Success Operations experience
  • Revenue Operations experience
  • Define automation strategy
  • Standing up new engineering functions
  • Cross-functional collaboration

Key Requirements

  • 7+ years building production systems
  • Experience architecting multi-system integrations
  • Hands-on experience building with AI tools
  • Experience with enterprise SaaS platforms

Work Rights

Not specified

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