Bilingual Account Specialist, High Value At Risk (hvar)

BMO

Quebec, Canada
Base: $43,200.00 - $80,300.00; bonus/equity: not s...
Fully remote
Bmo retail lending products knowledge
Privacy legislation and collection act knowledge
Conflict management skills
A High Value at Risk (HVAR) Collection agent is responsible for protecting our value proposition, reducing our assignments to third parties, and maximizing liquidation of the portfolios worked by the team

Job Summary

  • A High Value at Risk (HVAR) Collection agent is responsible for protecting our value proposition, reducing our assignments to third parties, and maximizing liquidation of the portfolios worked by the team.
  • The agent must also possess strong problem solving, communication and conflict management skills in order to successfully offer customers the highest quality service when applying appropriate solutions.
  • BMO Financial Group strives to create a workplace that: Values new ideas, different perspectives and the opinions of all employees.

Matching Summary

A High Value at Risk (HVAR) Collection agent is responsible for protecting our value proposition, reducing our assignments to third parties, and maximizing liquidation of the portfolios worked by the team.

Salary

Base: $43,200.00 - $80,300.00; Bonus/Equity: Not specified; Benefits: Health insurance, tuition reimbursement, accident and life insurance, retirement savings plans

Skills & Requirements

Must-have

  • BMO Retail lending products knowledge
  • Privacy Legislation and Collection Act knowledge
  • Conflict management skills
  • Negotiate amicable solutions
  • Analyze customer situations
  • Bilingual communication skills

Nice-to-have

  • Knowledge of BMO approved offers
  • Teamwork and collaboration
  • Continuous improvement mindset

Key Requirements

  • Extensive understanding of secured and unsecured portfolios
  • Good working knowledge of Bank Systems
  • Excellent knowledge of Collection Processes and Procedures
  • Excellent verbal and written communication skills
  • Strong interpersonal, analytical, negotiation and decision-making skills

Work Rights

Not specified

Tailored Resume

Cover Letter