Service Desk Professional

NRG Energy Inc

TX, US
Base: $57,120 - $94,200; bonus/equity: not specifi...
On-site
It hardware and software troubleshooting
Customer service/help desk support
Service now ticket documentation
NRG delivers innovative solutions to help customers power, protect, and intelligently manage their homes and businesses while fostering a unified and inclusive culture

Job Summary

  • NRG delivers innovative solutions to help customers power, protect, and intelligently manage their homes and businesses while fostering a unified and inclusive culture.
  • The Service Desk Professional serves as the first point of contact for IT issues, providing remote troubleshooting and support for hardware, software, and telecommunications problems.
  • The position offers a competitive salary range, potential bonuses, comprehensive benefits, and participation in programs designed to develop employee skills for future success.

Matching Summary

NRG delivers innovative solutions to help customers power, protect, and intelligently manage their homes and businesses while fostering a unified and inclusive culture.

Salary

Base: $57,120 - $94,200; Bonus/Equity: Not specified; Benefits: Medical, vision, dental, 401K, flexible spending accounts

Skills & Requirements

Must-have

  • IT hardware and software troubleshooting
  • Customer service/help desk support
  • Service Now ticket documentation
  • Azure Administration
  • Exchange Admin Center management
  • Intune device and application management
  • VPN software support

Nice-to-have

  • Ability to work under time pressure
  • Strong communication and interpersonal skills
  • Self-motivated with attention to detail
  • Process improvement experience
  • Conflict resolution skills
  • Leadership qualities
  • Adaptability to shifting priorities

Key Requirements

  • High School Diploma or GED
  • 3-5 years relevant experience
  • Experience with ticket documentation and SLAs
  • Ability to work rotating on-call schedule
  • Maintain confidentiality of information

Work Rights

Not specified

Tailored Resume

Cover Letter