Workforce Supervisor

acquire.ai

Beta, Work On Site
Onsite
Call center operations management
Workforce management processes
Monitor call center performance
Acquire.ai is seeking a Workforce Supervisor to oversee daily operations within their call center, focusing on team management, performance monitoring, and compliance with procedures. The role emphasizes innovation, teamwork, and alignment with the company's values of curiosity, entrepreneurial spirit, and rapid results

Job Summary

  • Organize and direct the daily activities related to the operation of the call center.
  • Supervise, plan, and manage functions concerned to call centre environment.
  • Carry out performance measurement, monitoring, and evaluation of all analysts to improve the efficiency.

Matching Summary

Match Score: 85

Acquire.ai is seeking a Workforce Supervisor to oversee daily operations within their call center, focusing on team management, performance monitoring, and compliance with procedures. The role emphasizes innovation, teamwork, and alignment with the company's values of curiosity, entrepreneurial spirit, and rapid results.

Skills & Requirements

Must-have

  • Call center operations management
  • Workforce Management processes
  • Monitor call center performance
  • Analyze performance reports
  • Team supervision and coaching

Nice-to-have

  • Values-led organization
  • Innovation and teamwork
  • Customer relationship building

Key Requirements

  • College graduate, preferably technical course
  • At least 5 years of Workforce Management experience
  • At least 3 years of Supervisory experience
  • Extensive familiarity with call centre software applications
  • MS Excel, VBA, SQL programming and Erlang functions

Work Rights

Not specified

Tailored Resume

Cover Letter