This position provides comprehensive endpoint, infrastructure, and data center support while delivering exceptional in-person and remote user experiences
Job Summary
This position provides comprehensive endpoint, infrastructure, and data center support while delivering exceptional in-person and remote user experiences.
The role requires deep technical expertise, operational discipline, and flexibility across locations and time zones.
Gen is a global company powering Digital Freedom through consumer brands including Norton, Avast, LifeLock, Avira, AVG, ReputationDefender, and CCleaner.
Matching Summary
This position provides comprehensive endpoint, infrastructure, and data center support while delivering exceptional in-person and remote user experiences.
Skills & Requirements
Must-have
Endpoint management (JAMF/Intune)
Windows and macOS support
Network connectivity troubleshooting
Video conferencing support
Data center operations support
Nice-to-have
Global user support
Hybrid collaboration optimization
IT asset inventory management
Cross-functional collaboration
Adaptability and flexibility
Key Requirements
3+ years of experience
Experience with JAMF and/or Microsoft Intune
Advanced knowledge of Windows and macOS
Solid understanding of networking fundamentals
Experience supporting server environments
Hands-on experience with physical tape library support preferred
Proven infrastructure troubleshooting capability
Experience managing Zoom Rooms or enterprise video conferencing systems