Member Experience Team Lead

Cityblock Health

Base: $28.64 - $34.00ph; bonus/equity: pyrticipyti...
Fully remote
5+ years contact center experience
2+ years healthcare environment experience
Remote team coaching and monitoring
Cityblock Health is seeking a Member Experience Team Lead to oversee a remote team focused on delivering exceptional member service and achieving defined productivity and quality measures. The role involves coaching team members, managing schedules, and collaborating with various operational stakeholders to enhance member experiences, especially for those with complex health needs

Job Summary

  • The Member Experience Team Lead is responsible for driving team success against productivity, outcome, and quality measures within a healthcare setting.
  • This role involves coaching remote staff to provide exceptional member service, triage needs, and maximize clinical capacity through appointment scheduling.
  • Employees are eligible for health insurance, life insurance, retirement benefits, equity participation, and paid time off including vacation and sick leave.

Matching Summary

Match Score: 85

Cityblock Health is seeking a Member Experience Team Lead to oversee a remote team focused on delivering exceptional member service and achieving defined productivity and quality measures. The role involves coaching team members, managing schedules, and collaborating with various operational stakeholders to enhance member experiences, especially for those with complex health needs.

Salary

Base: $28.64 - $34.00/HR; Bonus/Equity: Participation in company's equity program; Benefits: Health insurance, life insurance, retirement benefits, PTO

Skills & Requirements

Must-have

  • 5+ years contact center experience
  • 2+ years healthcare environment experience
  • Remote team coaching and monitoring
  • Productivity metrics analysis
  • Workflow development and operationalization

Nice-to-have

  • Culture of empathy and collaboration
  • Deep knowledge of care model
  • Strong data insights utilization
  • Performance improvement mindset

Key Requirements

  • High School Diploma or equivalent
  • 5+ years in contact center environment
  • 2+ years in healthcare environment

Work Rights

Not specified

Tailored Resume

Cover Letter