Strong analytical skills for assessing gear condition
Clear communication with customers
Backcountry is seeking a Bike Warranty Specialist to manage warranty claims for bikes and bike parts, focusing on customer communication and product evaluation. The ideal candidate should possess knowledge of bikes, strong analytical skills, and a commitment to customer service
Job Summary
The Bike Warranty Specialist is responsible for assessing and coordinating warranty claims between customers and vendors for bikes and bike parts.
This role involves clear communication with customers throughout the warranty process, managing bike returns, and evaluating the condition of used and returned gear.
The ideal candidate brings knowledge of bikes and outdoor gear, strong analytical skills for assessing gear condition, and a commitment to excellent customer service.
Matching Summary
Match Score: 85
Backcountry is seeking a Bike Warranty Specialist to manage warranty claims for bikes and bike parts, focusing on customer communication and product evaluation. The ideal candidate should possess knowledge of bikes, strong analytical skills, and a commitment to customer service.
Skills & Requirements
Must-have
Knowledge of bikes and outdoor gear
Strong analytical skills for assessing gear condition