The Applications Support Sr Analyst position at Publix Serving (Civica) in Mexico involves providing technical and business support for applications, ensuring operational stability and efficiency. Candidates should have 5-8 years of experience in application support, strong analytical skills, and effective communication abilities
Job Summary
The Application Support Senior Analyst provides technical and business support for users of Citi Applcations, focusing on quick resolutions, stability, efficiency, and effectiveness improvements.
Responsibilities include maintaining application systems, managing operating environments, performing risk reconciliations, developing support documentation, and formulating objectives for application enhancements.
The role requires strong analytical and communication skills, the ability to assess risk, partner with development teams, and act as an advisor or coach to junior analysts.
Matching Summary
Match Score: 85
The Applications Support Sr Analyst position at Publix Serving (Civica) in Mexico involves providing technical and business support for applications, ensuring operational stability and efficiency. Candidates should have 5-8 years of experience in application support, strong analytical skills, and effective communication abilities.
Skills & Requirements
Must-have
technical and business support for users
maintains application systems
focusing on stability, quality and functionality
assess risk and impact of production issues
partners with development and production support
act as liaison between users, technology groups and vendors
adhering to Service Level Agreements
Nice-to-have
coaching and training of new recruits
influencing decisions through advice
maximize the potential of the applications used
protocolo Fiz is a pluss
experiencia en aplicaciones de trading es un pluss
Inteligencia Artificial
Key Requirements
5-8 years experience in an Application Support role
Experience installing, configuring or supporting business applications
Experience with some programming languages
Advanced execution capabilities
Effective written and verbal communications
Demonstrated analytical skills
Issue tracking and reporting using tools
Knowledge/ experience of problem Management Tools
Good all-round technical skills
Ability to plan and organize workload
Bachelor’s/University degree or equivalent experience