Customer Service Specialist Ii

GENUINE PARTS COMPANY

Hybrid
Salesforce proficiency required
Billing system experience needed
High school diploma or ged
GENUINE PARTS COMPANY is seeking a Customer Service & Operations Specialist who will provide exceptional customer service and support, focusing on billing, data maintenance, and relationship building. The role requires proficiency in Salesforce and a strong background in fast-paced customer-oriented environments

Job Summary

  • The role involves providing exceptional customer service and sales support while managing billing and data maintenance via SalesForce.
  • Candidates must be comfortable navigating multiple systems including SalesForce, Five9, D365, and JDE to resolve customer inquiries.
  • The position requires flexibility to work until 7:00 PM and potentially on weekends or holidays based on demand.

Matching Summary

Match Score: 85

GENUINE PARTS COMPANY is seeking a Customer Service & Operations Specialist who will provide exceptional customer service and support, focusing on billing, data maintenance, and relationship building. The role requires proficiency in Salesforce and a strong background in fast-paced customer-oriented environments.

Skills & Requirements

Must-have

  • SalesForce proficiency required
  • Billing system experience needed
  • High school diploma or GED
  • Fast-paced environment adaptability
  • Microsoft Office Suite skills

Nice-to-have

  • Strong problem-solving aptitude
  • Excellent verbal communication
  • Ability to work flexible hours
  • Strategic forward thinking
  • Ethical standards demonstration

Key Requirements

  • High School Diploma or GED
  • Previous billing and customer-oriented experience
  • Intermediate Salesforce knowledge
  • Proficiency in Microsoft Office Suite

Work Rights

Not specified

Tailored Resume

Cover Letter