Customer Success Manager - Moveworks

ServiceNow

Waltham, US
Base: $102,000 - $159,000; bonus/equity: variable/...
On-site
Drive product value
Trusted advisor relationships
Translate business needs
Moveworks, a ServiceNow company, is seeking a Customer Success Manager to enhance product value for customers using their AI assistant platform. The role involves building relationships with customers, driving adoption and engagement, and collaborating cross-functionally to meet business needs

Job Summary

  • You partner with our initial customers to drive product value.
  • You develop trusted advisor relationships with executive sponsors to ensure they are achieving full business value.
  • You partner cross-functionally to translate business needs and product requirements into new solutions for customers.

Matching Summary

Match Score: 85

Moveworks, a ServiceNow company, is seeking a Customer Success Manager to enhance product value for customers using their AI assistant platform. The role involves building relationships with customers, driving adoption and engagement, and collaborating cross-functionally to meet business needs.

Salary

Base: $102,000 - $159,000; Bonus/Equity: variable/incentive compensation and equity; Benefits: health plans, 401(k) Plan with company match, ESPP, matching donations, flexible time away, family leave programs

Skills & Requirements

Must-have

  • drive product value
  • trusted advisor relationships
  • translate business needs
  • drive adoption, engagement and growth
  • identify, quantify, transformational goals

Nice-to-have

  • adapt quickly to product changes
  • voice of the customer
  • gather customer feedback
  • share product roadmap

Key Requirements

  • 5+ years account management, implementation, or sales
  • experience explaining technical solutions
  • experience supporting large enterprise customers
  • Bachelor's degree completed
  • willing to travel 10-25%

Work Rights

Not specified

Tailored Resume

Cover Letter