Ability to prioritize and complete tasks simultaneously
Ability to problem solve and adapt
As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction results in a positive and memorable impression
Job Summary
As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction results in a positive and memorable impression.
Operates multiple-line telephone system, answers incoming calls, places callers on hold, transfers calls, and pages staff members appropriately.
Accepts payments, makes change, processes credit payments, and maintains an accurate cash drawer.
Matching Summary
As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction results in a positive and memorable impression.
Skills & Requirements
Must-have
professional and friendly phone etiquette
ability to prioritize and complete tasks simultaneously
ability to problem solve and adapt
excellent customer service skills
computer efficiency
very detail-oriented
Nice-to-have
compassionate and well-mannered
calm and collected in emergencies
welcoming environment creation
Key Requirements
HS Diploma or educational equivalent
Available to work weekends and holiday rotations
Experience with Veterinary Electronic Medical Records
One year of customer service representative experience
Knowledge of veterinary medical terminology and procedures