Strong portfolio demonstrating structured information design
Excellent writing and information organization skills
This role focuses on creating and maintaining product help systems including in-app support articles, contextual guidance, and onboarding materials
Job Summary
This role focuses on creating and maintaining product help systems including in-app support articles, contextual guidance, and onboarding materials.
The ideal candidate will work closely with UX Designers, Product Managers, and Research teams to ensure users can quickly find and understand information.
Your work will directly enhance the user experience by reducing friction and supporting feature adoption for LexisNexis products.
Matching Summary
This role focuses on creating and maintaining product help systems including in-app support articles, contextual guidance, and onboarding materials.
Skills & Requirements
Must-have
2-4 years experience in help system design
Strong portfolio demonstrating structured information design
Excellent writing and information organization skills
Nice-to-have
Experience with enterprise AI tools and technologies
Familiarity with SaaS or legal-tech products
Curiosity and eagerness to learn new tools
Key Requirements
2-4 years of experience as Help System Designer or similar role
Understanding of UX principles and user-centered frameworks