Desktop Support Administrator Iii

ABC Fitness

Brazil, Brazil
On-site
Troubleshoot complex technical issues
Manage support tickets
Monitor and report system performance
ABC Fitness is seeking a Desktop Support Administrator III to join their team in Brazil. The role focuses on providing technical support, troubleshooting hardware and software issues, and collaborating with internal teams, while embodying the company's values of inclusivity, growth, and teamwork

Job Summary

  • Provide a high level of customer-focused technical support by troubleshooting complex technical issues, managing support tickets, and escalating as necessary to ensure timely resolutions in line with service level agreements.
  • Install and support new hardware/software, providing technical assistance to users with varying levels of technical proficiency.
  • Host New Hire Orientation sessions for Brazil based employees and other new hires across the LATAM region.

Matching Summary

Match Score: 85

ABC Fitness is seeking a Desktop Support Administrator III to join their team in Brazil. The role focuses on providing technical support, troubleshooting hardware and software issues, and collaborating with internal teams, while embodying the company's values of inclusivity, growth, and teamwork.

Skills & Requirements

Must-have

  • Troubleshoot complex technical issues
  • Manage support tickets
  • Monitor and report system performance
  • Install and support new hardware/software
  • Manage hardware logistics
  • Service and troubleshoot PC hardware and software

Nice-to-have

  • Customer-focused technical support
  • Collaborate with internal teams
  • Continuous learning and development
  • Teamwork and collaboration
  • Exceptional customer service

Key Requirements

  • 4+ years of technical support experience
  • Fluency in English and Portuguese required
  • Proficiency in Spanish is a plus
  • Knowledge and experience with Mac and PC hardware
  • Understanding of managed networks
  • Understanding of internet service providers
  • Understanding of IT security and compliance

Work Rights

Not specified

Tailored Resume

Cover Letter