Director, Risk And Payments Ops

BetMGM

Base: $137,200.00 - $180,075.00; bonus/equity: eli...
Fully remote
Contact center operations management
Risk and fraud prevention
Payment operations strategy
The Director defines and drives the overall strategy and vision for the Risk, Fraud, Responsible Gambling, and Payments Operations teams who primarily work in a contact center environment

Job Summary

  • The Director defines and drives the overall strategy and vision for the Risk, Fraud, Responsible Gambling, and Payments Operations teams who primarily work in a contact center environment.
  • This multi-national team triages responsible gaming concerns, resolves payment inquiries, reviews cases related to Know Your Customer (KYC), Source of Funds (SOF), Anti-Money Laundering (AML) and Responsible Gaming (RG) concerns.
  • BetMGM offers a comprehensive benefits package including Medical, Dental, Vision, Life, and Disability Insurance, 401(k) with company match, and flexible paid time off.

Matching Summary

The Director defines and drives the overall strategy and vision for the Risk, Fraud, Responsible Gambling, and Payments Operations teams who primarily work in a contact center environment.

Salary

Base: $137,200.00 - $180,075.00; Bonus/Equity: Eligible for performance-based bonus plan; Benefits: Medical, Dental, Vision, Life, Disability Insurance, 401(k) with match, spending accounts, PTO

Skills & Requirements

Must-have

  • Contact center operations management
  • Risk and fraud prevention
  • Payment operations strategy
  • Responsible gambling oversight
  • Cross-functional stakeholder partnership

Nice-to-have

  • Culture-builder
  • Comfortable with ambiguity
  • Transparency and collaboration

Key Requirements

  • 7+ years leading medium-to-large contact centers
  • 5+ years in a highly regulated industry (gaming preferred)
  • 5+ years leading Risk, Fraud, and/or Payment Operations teams
  • Experience leading teams across multiple geographies
  • Must be or become licensed through appropriate Gaming jurisdictions

Work Rights

Must have legal authorization to work in the US

Tailored Resume

Cover Letter