Success Architect/readiness Architect

Salesforce

Not specified
Agentforce and data cloud product knowledge
Customer use cases to technical requirements
Product feedback documentation
Salesforce is seeking a Success Architect with extensive experience in the SaaS industry to enhance customer success through the Agentforce and Data Cloud products. The ideal candidate will collaborate with various teams to drive product adoption, provide insights, and document best practices while embracing the company's core values and commitment to innovation

Job Summary

  • Salesforce is the #1 AI CRM, where humans with agents drive customer success together, and is looking for Trailblazers passionate about bettering business and the world through AI.
  • As a member of the Cloud Success Readiness team, you will be deeply invested in every aspect of the Agentforce and/or Data Cloud customer experience, working closely with Readiness Architects and T&P teams.
  • The role requires developing expertise for new product introductions, large-scale migration efforts, or product retirements, and documenting best practices to deliver to Cloud Success teams.

Matching Summary

Match Score: 85

Salesforce is seeking a Success Architect with extensive experience in the SaaS industry to enhance customer success through the Agentforce and Data Cloud products. The ideal candidate will collaborate with various teams to drive product adoption, provide insights, and document best practices while embracing the company's core values and commitment to innovation.

Skills & Requirements

Must-have

  • Agentforce and Data Cloud product knowledge
  • Customer use cases to technical requirements
  • Product feedback documentation
  • Collaboration with Technology & Product
  • Customer Success Group stakeholder engagement

Nice-to-have

  • Beginner's mind and agility
  • Bias for action and managing ambiguity
  • Synthesizing information for business change
  • Negotiating skillfully in tough situations
  • Continuous learning and product experimentation

Key Requirements

  • 8+ years individual contributor SaaS experience
  • Salesforce Developer Experience required
  • Hands-on Agentforce and Data Cloud experience
  • Experience interacting with technical and non-technical stakeholders

Work Rights

Not specified

Tailored Resume

Cover Letter