Customer Service Advisor - Cdo Xtra 2025

Concentrix

Cagayan de Oro, Philippines
Customer service support
Resolution of routine problems
Maintain basic knowledge
This position provides customer service support and resolution of routine problems regarding client's product or services

Job Summary

  • This position provides customer service support and resolution of routine problems regarding client's product or services.
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
  • Participate in activities designed to improve customer satisfaction and business performance.

Matching Summary

This position provides customer service support and resolution of routine problems regarding client's product or services.

Skills & Requirements

Must-have

  • customer service support
  • resolution of routine problems
  • maintain basic knowledge
  • track document and retrieve information
  • respond to customer inquiries

Nice-to-have

  • demonstrate empathy
  • build rapport with the customer
  • pleasant and professional tone
  • tolerance for repetitive work

Key Requirements

  • three to six months of relevant experience preferred
  • High school diploma

Work Rights

Not specified

Tailored Resume

Cover Letter