Customer Service/retention Agent - Earn Bonuses For Excellent Customer Service!

Neilson Financial Services Ltd

Sydney, Australia
$65,000 + super; on-target earnings: $78,000 – $91...
On-site
Excellent customer service skills
Understanding customer concerns
Explaining payment options
Neilson Financial Services aims to support and protect policyholders through life and funeral insurance, providing peace of mind and financial support

Job Summary

  • Neilson Financial Services aims to support and protect policyholders through life and funeral insurance, providing peace of mind and financial support.
  • The Retention team focuses on listening, understanding, and supporting policyholders to find solutions that help them keep their cover in place.
  • The role offers a chance to make a real difference in customers' lives, with perks like free lunches, clear development pathways, and a prime Barangaroo location.

Matching Summary

Neilson Financial Services aims to support and protect policyholders through life and funeral insurance, providing peace of mind and financial support.

Salary

$65,000 + Super; On-Target Earnings: $78,000 – $91,000; Benefits: Free lunches

Skills & Requirements

Must-have

  • Excellent customer service skills
  • Understanding customer concerns
  • Explaining payment options
  • Professional and empathetic communication
  • CRM documentation

Nice-to-have

  • High-performing team dynamic
  • Continuous improvement mindset
  • Problem-solving and sound judgment
  • Resilient and coachable attitude

Key Requirements

  • Previous call centre experience helpful
  • Previous customer-facing experience helpful

Work Rights

Not specified

Tailored Resume

Cover Letter