Guest Services (universal Agent Ambassador)- Sports Illustrated Resort- Nashville

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Nashville, US
On-site
Greeting guests and maintaining lobby flow
Providing general concierge services
Handling guest registration and check-out
The Universal Agent Ambassador is responsible for greeting all guests in lobby, maintaining the flow of lobby traffic, offering general concierge services for guests; providing backup to Universal Agents to register guests in and out of the resort and to PBX as needed, while enhancing the overall guest experience with exceptional service. attributes

Job Summary

  • The Universal Agent Ambassador is responsible for greeting all guests in lobby, maintaining the flow of lobby traffic, offering general concierge services for guests; providing backup to Universal Agents to register guests in and out of the resort and to PBX as needed, while enhancing the overall guest experience with exceptional service. attributes.
  • Responsibilities include greeting guests, completing check-out procedures, computing bills, collecting payment, entering guest issues into WYNSOS program, cleaning and restocking front desk area, and updating the team of any reschedules or changes.
  • We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us.

Matching Summary

The Universal Agent Ambassador is responsible for greeting all guests in lobby, maintaining the flow of lobby traffic, offering general concierge services for guests; providing backup to Universal Agents to register guests in and out of the resort and to PBX as needed, while enhancing the overall guest experience with exceptional service. attributes.

Skills & Requirements

Must-have

  • Greeting guests and maintaining lobby flow
  • Providing general concierge services
  • Handling guest registration and check-out
  • Processing payments and cash handling
  • Answering telephones and directing calls
  • Resolving guest requests and complaints

Nice-to-have

  • Enhancing overall guest experience
  • Professional guest interaction
  • Upselling presentation opportunities
  • Team communication and updates

Key Requirements

  • High School diploma or equivalent
  • Minimum one year customer service experience
  • Hospitality/hotel environment experience
  • Vacation ownership experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter