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ServiceNow is seeking a Product Success Technical Director to oversee governance and design quality for their CRM platform, ensuring effective deployment across customer deployments. The ideal candidate should possess extensive hands-on experience with ServiceNow and CRM processes, along with strong communication skills, to drive adoption and training initiatives.
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Job Summary
This role is responsible for the governance, design quality, and adoption of the ServiceNow CRM platform across customer deployments.
Key responsibilities include owning CoE standards, contributing to solution design, and designing/delivering role-based training programs.
This is a high-visibility, hands-on role at the center of the organization's ServiceNow CRM transformation, offering exposure to the full breadth of the suite.
Matching Summary
Match Score: 75
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ServiceNow is seeking a Product Success Technical Director to oversee governance and design quality for their CRM platform, ensuring effective deployment across customer deployments. The ideal candidate should possess extensive hands-on experience with ServiceNow and CRM processes, along with strong communication skills, to drive adoption and training initiatives.
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Skills & Requirements
Must-have
ServiceNow CRM platform expertise
governance standards and configuration policies
solution design and low-code-first principles
AI-powered workflows and automation
technical debt assessment and rationalization
Nice-to-have
collaboration with stakeholders and partners
enablement programs and platform fluency
adaptability to quarterly platform evolution
ownership and proactive improvement identification
Key Requirements
10 years of hands-on ServiceNow administration/configuration
Direct exposure to CSM, SOM, FSM, and Industry Solutions
Working knowledge of core ServiceNow platform capabilities