Base: $120,500 to $145,000; bonus/equity: potentia...
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4+ years customer success experience
B2b cybersecurity or saas background
Strong technical acumen in security tools
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Truffle Security Co. is seeking a Customer Success Manager to enhance customer experience and drive adoption of their cybersecurity products. This fully remote position involves onboarding, account management, and collaboration with various internal teams to ensure customer satisfaction and success.
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Job Summary
This role serves as the key advocate for customers, shaping the TruffleHog customer experience within the cybersecurity sector.
The position involves onboarding, adoption, retention, and expansion of the customer base while providing technical guidance to security teams.
Truffle Security offers a fully remote work environment with comprehensive benefits including health coverage, stipends, and company off-sites.
Matching Summary
Match Score: 75
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Truffle Security Co. is seeking a Customer Success Manager to enhance customer experience and drive adoption of their cybersecurity products. This fully remote position involves onboarding, account management, and collaboration with various internal teams to ensure customer satisfaction and success.
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Salary
Base: $120,500 to $145,000; Bonus/Equity: Potential incentive pay, stock options, and meaningful equity; Benefits: Comprehensive health, stipends, 401(k) match
Skills & Requirements
Must-have
4+ years Customer Success experience
B2B cybersecurity or SaaS background
Strong technical acumen in security tools
Experience with Salesforce CRM
Proactive customer-centric mindset
Nice-to-have
Experience with Vitally platform
Knowledge of DevSecOps and cloud security
Ability to translate complex technical concepts
Cross-functional collaboration skills
High level of autonomy
Key Requirements
4+ years of experience in Customer Success or Account Management
Experience in B2B cybersecurity or SaaS companies
Proficiency with Salesforce and customer success platforms