Customer Care Specialist

Saia

NC, United States
$20.10 - $24.20 ph; not specified; not specified
On-site
Clerical and customer service activities
Shipment documentation accuracy
Handle inbound calls and emails
Saia is seeking a Customer Care Specialist to support terminal operations and enhance customer service. The position involves managing shipment documentation, resolving customer inquiries, and ensuring daily operational efficiency in a logistics environment

Job Summary

  • Supports terminal operations through clerical and customer service activities while ensuring shipment documentation is accurate, organized and properly processed.
  • Handles inbound calls and emails to provide timely resolution and a positive customer experience.
  • Saia is committed to rewarding superior employee performance and offers competitive compensation and great benefits.

Matching Summary

Match Score: 85

Saia is seeking a Customer Care Specialist to support terminal operations and enhance customer service. The position involves managing shipment documentation, resolving customer inquiries, and ensuring daily operational efficiency in a logistics environment.

Salary

$20.10 - $24.20 per hour; Not specified; Not specified

Skills & Requirements

Must-have

  • Clerical and customer service activities
  • Shipment documentation accuracy
  • Handle inbound calls and emails
  • Arrange dock pickups and drops
  • Assist internal and external drivers

Nice-to-have

  • Commitment to people, customers, and community
  • Positive work culture
  • Opportunity for learning and advancement

Key Requirements

  • At least 18 years of age
  • High school diploma or GED
  • Authorized to work in the United States
  • Read, write, communicate and comprehend English

Work Rights

Authorized to work in the United States

Tailored Resume

Cover Letter