Lab Specimen Resolution Specialist - Inpatient

LabCorp

Milwaukee, WI, US
Fully remote
Microsoft office suite experience
Customer service role
Inbound/outbound calls
Act as a liaison between LabCorp, the customer base and patients, resolving routine customer requests via inbound, outbound calls, or the Internet

Job Summary

  • Act as a liaison between LabCorp, the customer base and patients, resolving routine customer requests via inbound, outbound calls, or the Internet.
  • Notify clients of test results in a timely and accurate manner and review test forms for accuracy, reporting any discrepancies.
  • Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.

Matching Summary

Act as a liaison between LabCorp, the customer base and patients, resolving routine customer requests via inbound, outbound calls, or the Internet.

Skills & Requirements

Must-have

  • Microsoft Office suite experience
  • Customer service role
  • Inbound/outbound calls
  • HIPAA compliance
  • Review test forms for accuracy

Nice-to-have

  • Strong communication skills
  • Customer service orientation
  • Multitasking abilities
  • Adapt to changing priorities

Key Requirements

  • High school diploma or equivalent
  • 2 yrs experience in clinical lab environment
  • Contact center/call center experience

Work Rights

Not specified

Tailored Resume

Cover Letter