Executive Director, Crm Innovation Labs

Novartis UK

East Hanover, NJ, US
$225,400.00 - $418,600.00; bonus/equity: performan...
Fully remote
Crm transformation leadership
Pilot and scale crm capabilities
Agile delivery and governance
The Executive Director, CRM Labs is responsible for leading the innovation engine of the US CRM transformation

Job Summary

  • The Executive Director, CRM Labs is responsible for leading the innovation engine of the US CRM transformation.
  • This role sets the vision for CRM Labs, builds and leads a high-performing team focused on piloting, scaling, and operationalizing next-generation CRM capabilities.
  • US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits.

Matching Summary

The Executive Director, CRM Labs is responsible for leading the innovation engine of the US CRM transformation.

Salary

$225,400.00 - $418,600.00; Bonus/Equity: Performance-based cash incentive and annual equity awards eligibility; Benefits: Comprehensive benefits package including health, life, disability, 401(k), generous time off

Skills & Requirements

Must-have

  • CRM transformation leadership
  • pilot and scale CRM capabilities
  • agile delivery and governance
  • cross-functional alignment
  • Salesforce and Veeva expertise
  • AI/ML and automation integration

Nice-to-have

  • strategic partnerships with startups
  • evangelize CRM impact
  • innovative workplace culture

Key Requirements

  • 10+ years progressive experience
  • Bachelor's degree required
  • Master of Science and/or MBA preferred
  • Proven success leading large-scale CRM transformation
  • Experience with global CRM programs

Work Rights

Not specified

Tailored Resume

Cover Letter