Customer Support Specialist - Pittsburgh

Kaarya LLC

Pittsburgh, PA, US
Base: $25ph; bonus/equity: bonus available; benefi...
Hybrid
Technical troubleshooting skills
Customer support in saas environment
Crm and ticketing tool proficiency
At myKaarma, we’re redefining what’s possible for dealership service centers with an industry-leading SaaS platform that connects dealerships and vehicle owners

Job Summary

  • At myKaarma, we’re redefining what’s possible for dealership service centers with an industry-leading SaaS platform that connects dealerships and vehicle owners.
  • As a Customer Support Specialist, you will diagnose and resolve customer concerns while collaborating closely with product management, engineering, and customer success teams.
  • We offer a comprehensive Total Rewards package including flexible work environment, health and wellness benefits, generous time off, and in-office perks like dog-friendly offices and unlimited snacks.

Matching Summary

At myKaarma, we’re redefining what’s possible for dealership service centers with an industry-leading SaaS platform that connects dealerships and vehicle owners.

Salary

Base: $25/Hour; Bonus/Equity: Bonus available; Benefits: Comprehensive medical, dental, vision, life, disability, wellness stipends

Skills & Requirements

Must-have

  • Technical troubleshooting skills
  • Customer support in SaaS environment
  • CRM and ticketing tool proficiency
  • Strong verbal and written communication
  • Problem-solving and analytical skills

Nice-to-have

  • Empathetic customer service approach
  • Collaboration with product and engineering teams
  • Adaptability in fast-paced environment
  • Knowledge of APIs or integrations
  • Process improvement mindset

Key Requirements

  • 1+ years in technical or customer support
  • Experience in SaaS or B2B environment preferred
  • Ability to provide professional and empathetic customer service
  • Experience with CRM and ticketing systems
  • Work authorization considered case-by-case

Work Rights

Work authorization considered case-by-case

Sponsorship: available

Tailored Resume

Cover Letter