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Alcon is seeking a Principal, Platform Owner (Senior Engineer) for their Pitcher platform in Mexico City, offering a hybrid work environment. The role involves providing advanced technical support and system integration for commercial teams, requiring significant experience in CRM and application support.
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Job Summary
This role provides advanced technical and functional support for the Pitcher platform to ensure seamless operations for high-impact business users.
The position requires collaborating with IT teams and vendors to resolve defects while managing incidents via ServiceNow or similar tools.
Alcon fosters an inclusive culture where associates can grow their careers while impacting global eye health through innovative technology solutions.
Matching Summary
Match Score: 75
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Alcon is seeking a Principal, Platform Owner (Senior Engineer) for their Pitcher platform in Mexico City, offering a hybrid work environment. The role involves providing advanced technical support and system integration for commercial teams, requiring significant experience in CRM and application support.
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Skills & Requirements
Must-have
L2-L3 Pitcher platform support
Salesforce or Veeva CRM experience
ServiceNow ticketing system usage
API and data flow troubleshooting
SAP integration knowledge
Nice-to-have
Pharma or medtech industry background
Commercial field user support experience
Strong stakeholder communication skills
Knowledge base documentation creation
Key Requirements
Bachelor's degree in Computer Science or related field
3-5 years supporting Pitcher platform OR 5+ years with similar CRM platforms