Customer Issue Resolution Senior Analyst (korean Speaker)

3M Company

Seoul, South Korea
High proficiency in korean language
2 years customer issue resolution experience
Accounts receivable reconciliation skills
This role involves handling moderately complex customer inquiries and developing solutions within the Customer Issue Resolution area

Job Summary

  • This role involves handling moderately complex customer inquiries and developing solutions within the Customer Issue Resolution area.
  • The position requires performing AR reconciliation for self-billing customers and managing credit block releases in alignment with business guidance.
  • Candidates must possess high proficiency in the Korean language and have at least two years of experience in customer service or billing roles.

Matching Summary

This role involves handling moderately complex customer inquiries and developing solutions within the Customer Issue Resolution area.

Skills & Requirements

Must-have

  • High proficiency in Korean language
  • 2 years Customer Issue Resolution experience
  • Accounts Receivable reconciliation skills
  • Credit block release coordination
  • SAP system knowledge preferred

Nice-to-have

  • Experience with Excel Pivot tables and VLOOKUP
  • Collaborative team player attitude
  • Detail-oriented operational focus
  • Fast learner with analytical mindset
  • Cross-functional communication skills

Key Requirements

  • Bachelor degree required
  • Minimum 2 years relevant experience
  • Native or fluent Korean speaker
  • English communication ability
  • SAP system experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter