5-7 years hospitality or property services experience
2-3 years team leadership or account management
Strong rostering and reporting skills
PROSPECT PROTECTION PTE. LTD. is seeking an experienced Account Manager to lead a premium concierge team for a Grade A commercial development in Singapore. The role requires strong leadership skills in managing a concierge team and a background in hospitality or related fields
Job Summary
This role leads a premium concierge team for a Grade A commercial development in Singapore across office and extended hours.
The successful candidate will manage a team of 10 personnel, handling rosters, onboarding, training, and service audits.
Key responsibilities include acting as the main point of contact for clients, resolving escalated issues, and ensuring strict compliance with safety and grooming standards.
Matching Summary
Match Score: 85
PROSPECT PROTECTION PTE. LTD. is seeking an experienced Account Manager to lead a premium concierge team for a Grade A commercial development in Singapore. The role requires strong leadership skills in managing a concierge team and a background in hospitality or related fields.
Skills & Requirements
Must-have
5-7 years hospitality or property services experience
2-3 years team leadership or account management
Strong rostering and reporting skills
Manage frontline team with discipline and empathy
Excellent spoken and written English
Nice-to-have
Mandarin-speaking ability advantageous
First Aid CPR AED certification
Service excellence or supervisory certifications
Experience in luxury retail or aviation
Comfortable using CRM and digital attendance systems