Serve as a front-line support expert for clients with CPAP-related purchases, frequently troubleshooting technical product issues
Job Summary
Serve as a front-line support expert for clients with CPAP-related purchases, frequently troubleshooting technical product issues.
Support clients with a wide range of needs including product questions, order status, payment or shipping issues, and review prescriptions to ensure orders are accurate.
Lofta empowers our team to solve problems creatively and deliver an outstanding client experience from start to finish.
Matching Summary
Serve as a front-line support expert for clients with CPAP-related purchases, frequently troubleshooting technical product issues.
Salary
$16.50 – $26.69 per hour; Not specified; Not specified
Skills & Requirements
Must-have
CPAP product experience required
Troubleshoot technical product issues
Handle incoming client calls
Manage incoming chats
Review PAP prescriptions
Process and assist with RMAs
Nice-to-have
Passionate about delivering excellent service
Continuously improving
Self-motivated and professional
Open to constructive feedback
Key Requirements
Experience with CPAP products
Prior customer service experience is a plus
Proficient computer and internet skills
Experience in e-commerce or healthcare settings is beneficial
Experience with CPAP or other durable medical equipment is strongly preferred